NetSuite Sandbox Login : How to Access the Playground

If you have recently activated your Sandbox account for the first time, you’re going to need to figure out how to log in. In this article we will guide you through NetSuite Sandbox login for accounts with various levels of security as well as address a few common issues encountered. Before we go there though – What’s Sandbox?

NetSuite’s Sandbox environment is a static copy of your production account that gives you a space for development, testing and training. Most organizations will need at least one Sandbox environment and many will have two, three or even more.

Most development work should be carried out in this safer setting before being deployed to your production account. This means that any errors encountered will not affect your live data or day to day operations. Sandbox accounts are also a great place to run training sessions. Sample transactions can be generated without the risk of any incorrect figures being left in your accounts and records can be changed or deleted without issue.

To learn more about the benefits of having and specifics of operating a Sandbox account visit this NetFreak article and it’s associated links.

Now to learn how to access NetSuite Sandbox. There are two main ways to access any NetSuite customer account and these depend on your organizations security settings. There is a path for Single Sign On users and for non Single Sign On users.

Oracle NetSuite Sandbox Login

If you are a regular NetSuite user logging in with an email address and password every time, then you need to follow this link:

Your email and password for Sandbox are the same as your production account email and password. You can log in to NetSuite using the link above, for the standard NetSuite login, then hover over your name at the top right of the screen to view the roles you have access to. If you have been given access to Sandbox you will see the Sandbox role listed there. Your Sandbox roles are denoted by the SB indicator to the right of the role name –

The NetSuite Sandbox indicator

If you do not see a Sandbox role available to you then you have not been given access and you will need to speak to your Administrator. If you are the Administrator then you will need to contact NetSuite Support.

If you are failing to obtain access to NetSuite at all then you may have forgotten your password. After a certain number of failed attempts your system administrator will be informed via email (if this has been set up). They may contact you proactively but you could also get in touch with them. If you have not gone so far as to lock yourself out you can try hitting Forgot Your Password? on the customer login page.

The forgot your password link on the NetSuite sandbox login page

This process relies on you having set up your security questions and also remembering the answers. If you fail at this your only option will be to contact your system administrator. If you are lucky enough to actually be the system administrator then you will need to contact NetSuite to unlock your access. You may want to look at setting up Single Sign On.

Click here for resolutions to other common login issues.

SAML Single Sign On NetSuite Sandbox Login

If you are a SAML Single Sign On user then the URL for you to use is unique to your account. You will first need your account ID. You can retrieve your account ID from Setup > Company > Setup Tasks > Company Information. However, you are probably not logged in to NetSuite which is why you are reading this article so I appreciate that navigation path is not much use. Your other options are,

  • Ask your system administrator
  • Check an invoice or quote from NetSuite
  • Contact your NetSuite account manager

Once you have the account ID you need to insert it in to the following URL:<accountID>

Once you have obtained access to NetSuite, hover over your name at the top right of the screen and view your list of roles. Your Sandbox roles will be listed with your production roles and are denoted by a circled SB on the right hand side. Click the Sandbox role and you will be redirected to your Sandbox account.

Having trouble accessing NetSuite Single Sign On?

You may find that the above account specific link redirects you straight to the regular customer login page. If this is the case you will need to clean up your browser so it no longer remembers the standard login page. Clear your cache and browsing history for as long as you may have been using the customer login page. Remember to close all NetSuite tabs before doing so.

After trying the above, if you are still having issues using the SAML Single Sign On link you may want to verify if the link itself is correct. To do this simply open an in private browsing session and try the link. If this directs you to your company login then you know it is working. In private this link is not going to automatically sign you in first time so you will need to enter your company login details. In a regular browsing session the link will take you straight to your NetSuite dashboard.

If the link is working on an in private session then you know you do not have an issue with the URL. Following these steps will help:

1. Close all tabs in your browser.

Check you do not have another session open with more tabs.

2. Open a new tab (make sure this is not the NetSuite customer login page).

To be clear you now have 1 browser session with 1 tab that is not the NetSuite customer login page!

3. Clear you cache and browsing history for all time.

4. Open a new tab and enter the SAML Single Sign On link that includes your NetSuite account ID.

Non Single Sign On Sandbox accounts

Many companies will have Single Sign On activated in their production account but their Sandbox, that is regularly refreshed, uses the regular customer login. In this scenario you won’t see your Sandbox roles listed when logged in to your production environment. You will need to use your account specific URL for your production account and the regular customer login for Sandbox.

The best way of handling this is to log in to Sandbox using a private browsing session. This will prevent your Sandbox session from affecting your Single Sign On login. If you do accidentally log in using the same browser then you will need to follow the steps above to access Single Sign On again.

Struggling to log in using your NetSuite credentials? You may need to reset your password. Here are 3 ways to update your NetSuite password.

IP Restrictions

If you are having issues logging in via either of the above mentioned methods maybe check with your system administrator or IT team if your company has IP Restrictions set up in NetSuite. NetSuite allows you to restrict access to certain IP addresses only. In the modern work environment where many of us now operate remotely that might mean that you need to log in to a VPN in order to obtain access to NetSuite.

Learn more about NetSuite’s Sandbox account with the following articles –

How to Refresh NetSuite Sandbox

NetSuite Sandbox Email Settings

Copy To Account – NetSuite Sandbox to Production

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