There are two main ways to access NetSuite as an end user (ie. not a customer or supplier of an end user that has extended their access). There is a route for Single Sign On users and a route for non Single Sign On users.
Oracle NetSuite Customer Login
If you are a regular NetSuite user logging in with an email address and password every time then you need to follow this link:
If you are failing to obtain access then you may have forgotten your password. After a certain number of failed attempts your system administrator will be informed via email (if this has been set up). They may contact you proactively but you could also get in touch with them. If you have not gone so far as to lock yourself out you can try hitting Forgot Your Password? on the customer login page.
This process relies on you having set up your security questions and also remembering the answers. If you fail at this your only option will be to contact your system administrator. If you are lucky enough to actually be the system administrator then you will need to contact NetSuite to unlock your access. You may want to look at setting up Single Sign On.
SAML Single Sign On NetSuite Login
If you are a SAML Single Sign On user then the URL for you to use is unique to your account. You will first need your account ID. You can retrieve your account ID from Setup > Company > Setup Tasks > Company Information. However, you are probably not logged in to NetSuite which is why you are reading this article so I appreciate that navigation path is not much use. Your other options are,
- Ask your system administrator
- Check an invoice or quote from NetSuite
- Contact your NetSuite account manager
Once you have the account ID you need to insert it in to the following URL:
You may find that this link redirects you straight to the regular customer login page. If this is the case you will need to clean up your browser so it no longer remembers the standard login page. Clear your cache and browsing history for as long as you may have been using the customer login page. Remember to close all NetSuite tabs before doing so.
After trying the above, if you are still having issues using the SAML Single Sign On link you may want to verify if the link itself is correct. To do this simply open an in private browsing session and try the link. If this directs you to your company login then you know it is working. In private this link is not going to automatically sign you in first time so you will need to enter your company login details. In a regular browsing session the link will take you straight to your NetSuite dashboard.
If the link is working on an in private session then you know you do not have an issue with the URL. Following these steps will help:
1. Close all tabs in your browser.
Check you do not have another session open with more tabs.
2. Open a new tab (make sure this is not the NetSuite customer login page).
To be clear you now have 1 browser session with 1 tab that is not the NetSuite customer login page!
3. Clear you cache and browsing history for all time.
4. Open a new tab and enter the SAML Single Sign On link that includes your NetSuite account ID.
If you are having issues logging in via either of the above mentioned methods maybe check with your system administrator or IT team if your company has IP Restrictions set up in NetSuite. NetSuite allows you to restrict access to certain IP addresses only. In the modern work environment where many of us now operate remotely that might mean that you need to log in to a VPN in order to obtain access to NetSuite.
Find out more about NetSuite login issues here.